PA Ambassador Named 2017 BAYADA Hearts for Home Care Ambassador Rookie of the Year

Submitted by Laura Ness, Director, PA Government Affairs (GAO)

 Each year the Government Affairs Office (GAO) selects one outstanding Ambassador as their Rookie of the Year. The individual honored must be a new Ambassador who has made an impact on clients’ lives and on the Ambassador program.

As GAO discussed the nominees it was evident that Berks County Visits (BRK) Nurse Trisha Lasher was the clear winner.  Trisha is an RN and was BAYADA’s first field employee to serve as a Hearts for Home Care Ambassador.

While she was nervous about her first meeting with a legislator, she decided to keep her commitments as promised and do it on her own. We are so happy she did because she hasn’t stopped since. Trisha started by visiting Representative Jim Cox (R) in his district, and followed up with him later that year in Harrisburg at Lobby Day. She wrote about her experience in the BAYADA Bulletin, which prompted a joint home visit with Representative Cox and the Reading Adult (RAD) Office. Because of the relationship she has built with Representative Cox, he took immediate action to help an adult client when he visited her.

The client had been trying to get a chair glide installed in her house for five years. After the visit, Representative Cox made several calls to service coordinators, found systemic fraud and flaws in the system, and was able to get the client the chair glide within six weeks of the home visit.

Building on their relationship, Representative Cox agreed to write letters of support for our pediatric rate increase and the Medicaid spend-down issue.

To further her advocacy efforts, as election time rolled around and GAO hosted the Bring the Vote Home Campaign, Trisha enlisted the help of all the office staff to call all clients. They educated clients on voting, the PHA voter guide, and let them know about absentee ballots. Trisha then organized field employees to deliver absentee ballots.

From building relationships to advocating for clients’ needs, Trisha has shown her dedication to being an excellent Hearts for Home Care Ambassador.

Honorees traveled to Washington, DC to celebrate their achievements. They enjoyed a private festive reception before heading to dinner and the awards presentation at a local restaurant. Senator Tom Carper joined the group to address some of the major issues affecting health care at the federal level, and to congratulate our Ambassador of the Year awardees. Before heading home, Ambassadors and their guests also spent time touring the city with stops including the White House, Jefferson Memorial, Lincoln Memorial, and the US Capitol.

Ambassador Spotlight: Proctor’s Immediate Passion for Advocacy is Palpable

 Submitted by Mike Sokoloski, Grassroots Manager (GAO)

Less than a week after the PA Ambassador Training, Mechanicsburg Pediatrics (MBP) Client Services Manager Candice Proctor made it clear that she was going to be at the forefront of our grassroots advocacy charge throughout the Commonwealth.  Candice reached out to State Representatives Rothman and Mehaffie and had her first legislative visit scheduled with State Rep. Mehaffie two weeks to the day following our training.

During the visit, Candice spoke to Pennsylvania’s pressing issues for BAYADA: an increase in the PAS rate and Equalized Access for constituents of the Representative looking for Home Care as an alternative to long-term institutionalized care.  As a follow-up, Candice invited him to attend a home visit in his district.

Rep. Rothman was a guest speaker at our PA Ambassador training. Candice took her advocacy efforts to the next level with this particular opportunity, having the Representative join her on a home visit! During the home visit Representative Rothman met Sophia, one the MBP office’s longtime clients. The visit was a success!. Not only does Representative Rothman now have a greater understand of the wide breadth of home care, but it has also affected him personally. Rep. Rothman said, “Sophia’s personality profoundly impacted me…It was an important visit.”

Recently, Candice was able to attend a House Democratic Caucus Meet & Greet in Harrisburg.  She was able to advocate and network with the Democratic leadership team and get an idea of how they work collaboratively with all interested parties, stakeholders, and constituents to help move Pennsylvania forward.  Candice hasn’t slowed down.  She is currently working with clients and families to participate in upcoming Advocacy Days in Harrisburg.

None of this would have been possible without the help and support of her office director Kim Auchey and the entire MBP team.  Advocacy is a group effort that is clearly alive and well in the MBP office!  Thank you for your support and commitment to advocacy at BAYADA.

Getting the Ball Rolling: Tips to Opening a Legislative Visit

Submitted by Mike Sokoloski, Grassroots Manager (GAO)

You’ve attended the annual legislative Ambassador training.  You’ve studied the talking points.  You know the fact sheet.  To make the transition from “Hello” to “Equalized Access” it would help to fill the script with soft transitional conversation that does not take too much time from your purpose.  Here are some ways to gain confidence headed into the meat-and-bones of your legislative interactions:

  • Google the legislator’s name and local newspaper name for search results containing stories of his or her involvement in the community.
  • Ask me for a “footprint” of the BAYADA clients and staff residing in the legislator’s district.
  • Go to the legislator’s webpage and scroll for recent activity related to home care or health care.
  • Ask me to research any previous meetings that Ambassadors or GAO staff has had with a tenured legislator.
  • At a week forward, week in review, or staff meeting in your office, ask your colleagues if they have any knowledge or had any interactions with the legislator you are visiting. You’d be surprised!

Remember: You’re the expert in the room during your time with a legislator.  Your State Director has provided you with ample resources and I encourage you to reach out to me with any questions or concerns.  I will be thrilled to help in any way possible.

Hearts for Homecare Ambassadors are Hard at Work

Submitted by Candice Proctor, Client Services Manager and GAO Ambassador (MBP)

​There is nothing more meaningful than caring for our clients daily and advocating for them and their families.

On Thursday, April 13, our Mechanicsburg, PA Pediatrics (MBP) office had the pleasure of hosting a visit from Pennsylvania Republican Representative Greg Rothman. We gave him a tour of our office, and then orchestrated a home visit with one of our families.

This was an immensely meaningful visit for all involved. When our legislators see firsthand the importance and impact of home care, they immediately understand why it’s meaningful and necessary. We could not be more grateful to have such a fantastic advocate in our nation’s capital.

It’s easy to see how happy Rep. Rothman’s visit made everyone. We’ll never stop working to make magic happen, because we know that, together, we can make a difference for our families and communities.

Advocacy Alive In The Carolinas

Submitted by Michael Sokoloski, Manager, Grassroots Advocacy (GAO)

On March 23, at the North Carolina Learning Center, Hearts for Home Care ambassadors gathered for their annual advocacy training, with the focus on story-telling.  While it is extremely important for lawmakers to understand the policies behind the laws, one must capture their interest first.  A client story is the perfect way.  We invited a former BAYADA family advocate, Lynn Wright from Shelby, to share her story.  She described what she went through with both of her parents living with Alzheimer’s and how she advocated for them.  Paraphrasing Lynn’s words on the value of home health care…I can tell you how much it cost, but that is not value. I measure value in smiles, independence, safety and security, and peace of mind for knowing everything will be ok. That is why I advocate.  Her words were powerful, striking a chord in many.

During an exercise, our new ambassadors put together a six-word story of their own to convey why they advocate (see below). “I’m always impressed by the commitment of our ambassadors,” said Lee Dobson, Area Director Government Affairs. “They speak from the heart…and that is what a legislator will remember.”  In addition to story-telling, attendees learned how to garner support on our rate increase and the grueling process by which a bill will become a law.

Below are some of the six-word stories from our ambassadors on why they advocate:

  • The love and compassion for others.
  • Keeping people home where they belong.
  • Making a difference in children’s lives.
  • Everyone deserves care at home always.
  • Relying on others; caring for clients.
  • Helping those who can’t help themselves.
  • Always making a difference for families.

Photos: NC (top) & SC (bottom) Ambassadors who attending the training.

 

Home Visits Outreach

Submitted by Lee Dobson, Area Director, NC Government Affairs (GAO)

This quarter, our Hearts for Home Care Ambassadors have completed two home visits with assistive care state program clients. In both instances, members were able to visit with a constituent who relies on aide services under Medicaid and heard directly from families on the value our certified nursing assistants (CNAs) play in keeping their family together. Keep up the great work.

• MON Client Services Manager (CSM) Rachel Cauble hosted Representative Dean Arp
• CPC CSM Shayla Jemmott and Deborah Batts hosted Representative Andy Dulin

Protect Home Care

Submitted by Lee Dobson, Area Director, NC Government Affairs (GAO)

 

 

 

 

 

Special thanks to the 266 BAYADA office staff who made their voices heard. We asked you to write your congressional representatives urging them to support community and home-based care and oppose any changes that would hurt seniors and Medicaid. Utilizing our Hearts for Home Care Advocacy Center, BAYADA staff from across the country sent 813 letters to Congress. Our efforts helped stop the vote, whereby protecting seniors and Medicaid from cuts.

Mike Sokoloski Transitions to Manager of Grassroots Advocacy for BAYADA’s Government Affairs Office

Submitted by Lee Dobson, Area Director (GAO)

​I am thrilled to announce that Mike Sokoloski transitioned from community liaison to join BAYADA’s Government Affairs Office (GAO) team on Monday, March 13. He is the first manager of our grassroots advocacy efforts.

In this new role, Mike is responsible for overseeing and leading the work of BAYADA’s Hearts for Homecare, a companywide grassroots advocacy program that was created to support and help achieve our long-term vision. He will not only lead the Hearts for Home Care Ambassador Program in five states—Delaware, North Carolina, New Jersey, Maryland, and Pennsylvania—but will also create an outreach program to engage our field employees in advocacy. They are on the front lines of care delivery and, as many of our priorities directly impact them, this new program will give our field employees a voice to share their powerful stories. While Mike will report directly to me, he will support the other GAO state directors in their grassroots initiatives.

Prior to his transition, Mike was a community liaison for six years for two of BAYADA’s adult home care offices in northeastern PA, where he successfully managed relationships with referral sources in the community. Mike was appointed to the PA Long-Term Care Council in October of 2016 by Governor Tom Wolf as the only home care representative. He is an appointed member of the Lackawanna County Area Agency on Aging Advisory Board, serving since 2013. He is also vice-president of the Northeast PA Aging Network Alliance, promoting awareness of services and issues affecting older adults in northeastern PA.

As community liaison, Mike was no stranger to government affairs. For his efforts, he was named BAYADA’s Ambassador of the Year 2014 and 2015, and PA Ambassador of the Year 2013, 2014, 2015, and 2016. His past success makes him an excellent choice to boost our grassroots advocacy efforts.

Mike’s immediate areas of focus include enhancing the Ambassador Program through mentorship and support of our active Ambassadors, and developing an outreach platform—piloting it in Pennsylvania—to engage our field employees, who are an untapped voice for advocacy.

Please join me in welcoming Mike to GAO!

BAYADA Attends 117th South Carolina Governor’s Ball

Submitted by Lee Dobson, Area Director, SC Government Affairs (GAO)

Last week, two Hearts for Home Care Ambassadors represented BAYADA at Governor Henry McMaster’s Inauguration Ball as part of a contingent from the South Carolina Association for Home & Hospice Care (SCAHHC), a Platinum sponsor. Division Director Melissa Allman and Director Stephanie Black participated in a private reception, as well as the dinner.  With BAYADA’s commitment to the state and its recent expansion, this was a great opportunity to begin building relationships with lawmakers and show support to the 117th Governor.  Other SCAHHC attendees included David and Rayna Powell of Hospice Care of South Carolina and Kevin McHugh and April Mills of Embrace Hospice.  Both Melissa and Stephanie reported it was a great evening and well worth the effort.  They both would definitely do it again!

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Melissa Allman and Stephanie Black at the ball

Expanding Our Reach Through A NC Home Visit

Submitted by Lee Dobson, Area Director, NC Government Affairs (GAO)

When freshman NC Representative Andy Dulin expressed an interest in home health care, Charlotte Personal Care (CPC) Hearts for Home Care Ambassador and Client Service Manager Shayla Jemmott, and Clinical Manager Deborah Batts jumped into action. They hosted a home visit with CJ, a 24-year old young man with cerebral palsy, and his family. CJ’s mom explained how the three hours per day of certified nursing assistant services allows her to work and gives them a sense of peace knowing CJ is happy and healthy. Rep. Dulin asked great questions and was surprised to learn that the aide rate, at $13.88, is only $0.44 cents higher than back in 2001. He indicated he is willing to help us garner support for the increase.

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Representative Dulin with CJ